Returns Policy
A full refund will be provided to any products returned to Essentia, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable if there is no fault with the products.
If the products you receive are faulty, I will replace those products or substitute/customise to resolve an issue. If they are returned to Essentia within 30 days of purchase, reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
After 30 days returns and refunds are subject to discussion, I want happy customers, please discuss the issue with me.
Privacy
The privacy of your customer data, orders and credit card details are important to us. I will not disclose or sell your customer data to any third party. I will only send you email newsletters if you opt in, I hate spam as much as you do.
Credit card details are not stored anywhere on servers. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption and are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).
Delivery Times
I will process your order within 1 business day following receipt of payment. Payment by online banking cannot be checked until the next business day. I will send you an email notifying you when your order is being processed and I will advise tracking details.
NZ Post Tracked Parcel – Standard turnaround time is 2-5 business days after pick up. NZ Post tracking updates for tracked parcels will show “Ready to collect” or “Collected from sender” while it is in their system being processed, no further updates to tracking will occur until the parcel is “Ready for Courier” or With Courier for Delivery”.
NZ Post Courier – Standard turnaround is 1-3 business days after pick up. NZ Post tracking for Courier is more frequent and will show processing through their system at various stages.
Rural deliveries are usually an additional extra business day.
Refer to NZ Post website for any updated delivery delays additional to above standard turnarounds e.g. weather conditions etc
Refer to Shipping page for more details…
Australian/International Orders
We are currently unable to offer set shipping costs for our products outside of New Zealand, but we can offer separate quotes for shipping on a per order basis. Please email warren@essentia.co.nz with your order requirements, along with your location and we’ll send you a quote for postage and arrange a secure method of payment – should you wish to proceed with your order.
Disclaimer
Information/advice provided on this website or by email etc is for educational purposes and must be used totally at your risk and discretion, legally I am required to advise you that you should talk with your legally registered health practitioner.