I will process your order within 1 business day following receipt of payment.
I will begin order processing of direct credit payments of advice via a screen shot or payment receipt, otherwise payment by direct credit usually cannot be confirmed until the next business day.
I will send you an email notifying you when your order is being processed with tracking details the same day or at the latest the next business day.
Delivery Times
NZ Post Courier service – Standard turnaround is 1-3 business days after pick up.
Rural deliveries are usually an additional extra 1 business day.
Refer to NZ Post website for any updated delivery delays additional to above standard turnaround times e.g. weather conditions etc
Shipping Costs
Shipping costs vary by weight, size of product, and service selected (Tracked versus Courier) with rural destinations incurring an additional charge. The shipping cost will calculate and be shown in the checkout window.
For larger orders the maximum charge for shipping has been capped at $12.00 regardless of weight, size, or service selected . The maximum for Rural destinations is $14.00.
I will offer special shipping rates from time to time, this will be advised via “Store Notice” appearing at the bottom of the page on my site and I will advise subscribers via an email promotion.
NZ Post Tracking
1. NZ Post Courier Parcel service:
Initial tracking updates for tracked parcels will show: Status “Collected from sender” or “Ready to collect” or “Collected from sender” and Location: “Waimauku” or “Waimauku Postcentre”.
This indicates that the parcel has been collected from me “Waimauku” and/or has arrived at the “Waimauku Postcentre” and is ready for NZ Post to pick up for processing through their system.
Refer example below:
Note: No further updates to tracking will occur for a tracked parcel until the parcel is “Ready for Courier” or “With Courier for Delivery”.
Further tracking for the Courier service is more frequent and will show processing through their system at various stages e.g. “Processing at depot”, “Ready for Courier”, “With Courier for delivery”
Refer example below:
Monitoring Delivery
I do monitor parcel deliveries on a daily basis and if a parcel exceeds the standard delivery time frames plus any advised delays via the NZ Post website, I will contact you to check if the parcel has arrived. If it hasn’t I will initiate a query with NZ Post.
Very occasionally parcels incur additional delays but generally the NZ Post service is very good.
NZ Post tracking website link: https://www.nzpost.co.nz/tools/tracking